The BVA Ombudsman's Office is the place
to file complaints against BVA judges
and BVA bungled process. All gripes
go here, and make it as exacting and
compliant with their instructions as
possible.

Veterans seem to think it's a big
Free-For-All out here with complaints.
If you don't get action at one place,
you start carpet-bombing all over the
place thinking you will get action
someplace else. It doesn't work.

The instructions for complaints at
one location, CAN'T necessarily be
carried over to another location
so write this down and make a note
of it. While some places DO allow
you to fax complaints, others do NOT
and this is because the controlling
body of law is different across
destinations, and in some cases such
as Federal Tort Claims, they need
to have your ORIGINAL signature on
the papers and proof of mailing before
they will act on your situation.

At the Board of Veterans Appeals
Ombudsman's Office, I have only had
partial success. They are limited
jurisdiction, and they do NOT
seem to have a case docketing system
in place for letter acknowledgements
or feedback on progress for your
situation.

I was lucky and had other backing
when I went into them for a private
meeting and got them to mobilize
in my own situation.

But they had made representations to
me they would help others, and in the
aftermath days of that commitment,
not everybody got helped.

If you have extreme problems with
literacy skills, then you will get
nowhere at all inside the complaint
process system at the VA. The
exception to that is if you are a part
of a "group" complaint where a lot
of others are all filing the same
exact situation. One at a time complaints
with unique situations which are also
illiterate and poorly written will
get just about no action at all from
the VA. Complete sentences, proper
grammer, full paragraphs, and rational
thinking are all required.

The BVA Ombudsman's Office is one of
the destinations that the Vets for Justice
activists are working to change. We
want this more forthcoming to the
Veterans when they file.

The jurisdiction limits at the BVA
Ombudsman's Office is not exactly
clear.

They have absolute authority over
the Board of Veterans Appeals judges
and staff, and the internal processing
flow of papers on appeal from VARO's.
In my own case, VARO was illegally
blocking my VA Form 9 so the Ombudsman's
Office did intervene and forcibly
remove my case from VARO and bring
it into the Washington BVA.

It's not exactly clear where their
jurisdiction ENDS when it translates
to issues down at the VARO level.
We also want this clarified too.

But as new information comes in on
these fixes, come on back to this
chat entry and it will be updated.

Even with the knowledge that the
BVA Ombudsman's Office is only partly
effective and functional, you will
still need to go through the complaint
process here FIRST. If there is
no action and no communication from
them thereafter, then you will be
empowered to go up over their heads
to the next layer of complaining and
it is here that your complaint will
change to "blocking cases at the
BVA complaint office". That means
the original cause of your complaint
can only be entered as an "attachment"
of your new complaint.

The higher layers of the complaint
system will be named later on in
this catalog just like this one
is. But for the sake of getting
all BVA complaints at the agency
level moving from interested Veterans,
I have loaded this one first
ahead of all others.

Take time to write your complaints.
If you think you are just going to
scribble a few words on a paper
and mail it, then think again.
You will get zero from them. These
complaints must be well written
and completely thought out as
an essay.

If you could see who the staffers
are who are working in this BVA
area in Washington, then it would
become instantly clear to you
why the system is such a mess.
I cannot speak for how the travelling
Boards are at Regional Office. But
Oh My God at the BVA in Washington,
it's a Zoo.

Click on the VA official LINK page
below, and follow all of the instructions
which they have listed out. Don't
bother trying to violate all the
rules, they will not go there with
you. Just be as exacting as you
can to their instructions.

http://www.va.gov/vbs/bva/contactbva.htm